WebGrowth Pty Ltd
Last updated: 6 October 2026
1. About this Privacy Policy
WebGrowth Pty Ltd (“WebGrowth”, “we”, “us” or “our”) is an online marketing agency based in Perth, Western Australia, Australia.
We respect your privacy and are committed to handling personal information responsibly and transparently. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable privacy laws.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:
- visit or interact with our website;
- contact or communicate with us;
- enquire about or purchase our services;
- become or act on behalf of a client, supplier or business partner;
- interact with marketing campaigns managed by us; or
- otherwise deal with WebGrowth.
For the purposes of this policy, “personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Personal information we collect
The types of personal information we collect depend on how you interact with WebGrowth and may include:
- your name;
- email address;
- telephone number;
- business or company name;
- job title or position;
- billing and payment-related information;
- information contained in enquiries, emails, telephone calls, meetings and other correspondence;
- information about the products or services you are interested in;
- information about your dealings and relationship with WebGrowth;
- marketing preferences and communication preferences;
- website usage and technical information, such as your IP address, browser type, device type, operating system, referring website, pages visited and approximate location;
- information collected through cookies, pixels, tags and similar technologies;
- campaign, advertising, analytics and conversion information; and
- other information you choose to provide to us.
Where we provide marketing services for a client, we may also handle personal information relating to that client’s customers, prospective customers, website users, leads or other contacts. The information we handle in these circumstances will depend on the services we provide and the instructions given to us by the client.
We do not generally seek to collect sensitive information unless it is reasonably necessary for our activities and its collection is permitted by law.
3. How we collect personal information
We may collect personal information:
- directly from you when you contact us;
- through forms on our website;
- when you request a quote, consultation or proposal;
- when you become a client or purchase our services;
- through email, telephone calls, online meetings or in-person meetings;
- when you subscribe to marketing communications;
- automatically when you use our website;
- through cookies and similar tracking technologies;
- from our clients when we provide services on their behalf;
- from service providers and technology platforms used in connection with our services;
- from publicly available sources; and
- from third parties where you have authorised the disclosure or where collection is otherwise permitted by law.
Where reasonable and practicable, we will collect personal information directly from you.
4. How we use personal information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and communicating with you;
- providing quotes, proposals and consultations;
- delivering and managing our marketing services;
- managing client relationships;
- creating, managing and optimising advertising and marketing campaigns;
- providing website, search engine optimisation, advertising, analytics, lead generation and related digital marketing services;
- measuring campaign performance and conversions;
- providing customer support;
- processing payments and administering accounts;
- issuing invoices and maintaining business records;
- managing suppliers, contractors and professional advisers;
- improving our website, services and customer experience;
- conducting analytics and business planning;
- detecting, preventing and responding to fraud, misuse, security incidents or unlawful activity;
- complying with legal and regulatory obligations;
- resolving disputes and enforcing agreements; and
- sending marketing communications where you have consented to receive them or where we are otherwise permitted to do so.
We may also use personal information for another purpose where you have consented to that use or where the use is otherwise authorised or required by law.
5. Personal information handled on behalf of clients
As an online marketing agency, WebGrowth may process or otherwise handle personal information on behalf of clients as part of providing marketing, advertising, analytics, website, lead generation or related services.
Where we handle personal information on behalf of a client, we generally do so in accordance with our agreement with that client and their lawful instructions.
Clients are responsible for ensuring that they have the appropriate rights, permissions, notices and consents required for personal information they provide to WebGrowth or instruct us to collect or process on their behalf.
If your personal information has been collected through a campaign or service operated by WebGrowth on behalf of one of our clients, the relevant client may be primarily responsible for responding to privacy requests relating to that information. We may refer your request to that client or assist the client in responding to it where appropriate.
6. Cookies and tracking technologies
Our website and the websites, campaigns or digital services we manage may use cookies, pixels, tags and similar technologies.
These technologies may be used to:
- enable website functionality;
- remember preferences;
- understand how websites are used;
- measure traffic and engagement;
- measure advertising performance and conversions;
- improve our services;
- personalise content; and
- support advertising and remarketing activities.
Some of these technologies may be provided by third-party analytics, advertising, social media or technology providers. Those third parties may collect information directly from your browser or device and may handle that information in accordance with their own privacy policies.
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some websites or services.
7. Marketing communications
We may send you information about WebGrowth’s services, insights, promotions or other business-related communications where permitted by law.
You may opt out of marketing communications at any time by:
- using the unsubscribe facility included in an applicable marketing message; or
- contacting us at contact@webgrowth.com.
We will take reasonable steps to action valid opt-out requests.
Even if you opt out of marketing communications, we may still contact you where reasonably necessary in connection with an existing business relationship, transaction, service, account or legal obligation.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- our employees and authorised personnel;
- contractors and consultants;
- hosting and cloud service providers;
- email and communication providers;
- customer relationship management and business software providers;
- advertising and social media platforms;
- website analytics and measurement providers;
- payment processors and financial service providers;
- accounting, legal, insurance and other professional advisers;
- technology, cybersecurity and IT service providers;
- clients where we are providing services on their behalf;
- prospective purchasers or advisers in connection with a proposed sale, merger or restructuring of our business; and
- government agencies, regulators, law enforcement bodies, courts or other parties where required or authorised by law.
We do not sell personal information as a standalone commercial product.
9. Overseas service providers and disclosures
Some of the technology, advertising, analytics, hosting, cloud and communications providers used by WebGrowth may operate or store information outside Australia.
As a result, personal information may be processed, stored or accessed in overseas jurisdictions. Depending on the particular providers and services used, these jurisdictions may include the United States and other countries in which our technology and service providers operate.
The locations used by global technology providers may change from time to time and it may not always be practicable for us to identify every country in which information is processed.
Where required by applicable privacy law, we will take reasonable steps in relation to overseas disclosures of personal information.
10. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the circumstances, these measures may include:
- limiting access to personal information;
- using reputable technology and hosting providers;
- authentication and access controls;
- maintaining appropriate internal processes;
- keeping software and systems appropriately maintained; and
- securely deleting or de-identifying information when it is no longer reasonably required.
No internet transmission or electronic storage system is completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee the absolute security of information transmitted or stored electronically.
11. Data breaches
If we become aware of a data breach involving personal information, we will take reasonable steps to investigate, contain and assess the breach.
Where required by applicable law, we will notify affected individuals and relevant regulatory authorities.
12. Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide our services;
- maintain appropriate business and client records;
- comply with legal, accounting and taxation requirements;
- resolve disputes; and
- protect or enforce our legal rights.
When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal and business record-keeping requirements.
13. Accessing and correcting your personal information
You may request access to personal information that WebGrowth holds about you or ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests can be made by contacting:
Privacy Officer
WebGrowth Pty Ltd
Perth, Western Australia, Australia
Email: contact@webgrowth.com
We may need to verify your identity before providing access to or changing personal information.
There may be circumstances in which we are permitted or required by law to refuse access or correction. Where applicable, we will explain the reason for the refusal.
14. Automated decision-making
If WebGrowth arranges for a computer program to use personal information to make, or substantially and directly assist in making, a decision that could reasonably be expected to significantly affect an individual’s rights or interests, we will provide information about that use where required by applicable privacy law.
We will update this Privacy Policy where necessary to reflect any applicable automated decision-making practices.
15. Third-party websites and services
Our website, communications or services may contain links to websites or services operated by third parties.
WebGrowth is not responsible for the privacy practices, content or security of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.
16. Privacy complaints
If you believe that WebGrowth has mishandled your personal information or breached an applicable privacy obligation, please contact us at:
Privacy Officer
WebGrowth Pty Ltd
Perth, Western Australia, Australia
Email: contact@webgrowth.com
Please provide sufficient information for us to understand and investigate your concern.
We will review privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
17. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.
The current version will be published on our website with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
18. Contact us
For questions about this Privacy Policy or how WebGrowth handles personal information, please contact:
Privacy Officer
WebGrowth Pty Ltd
Perth, Western Australia, Australia
Email: contact@webgrowth.com
